You can call or email us. For emergencies such as an accident or if you require breakdown assistance please ensure to call us.

Call: 0121 521 3500

Email: info@autoserve.co.uk

Your Guaranteed Maintenance contract only covers the vehicle registered with Autoserve. If you change your vehicle, please contact us to let us know – this may impact your monthly payments.

Contact Autoserve for a replacement on 0121 521 3500, or email info@autoserve.co.uk 

Yes, we have a 24/7 out of hours team to assist with Breakdowns and Accident Management.

Queries relating to our other services will only be answered during office hours.

The majority of our contracts run alongside the lease of the vehicle which will naturally end when the vehicle is returned. If you have decided to extend the lease of your vehicle, we can offer extensions between 3 – 12 months for eligible vehicles. You will need to contact us directly to arrange an extension. Please contact us to see if your vehicle is eligible and for a competitive quote.

Our terms and conditions state that you will need to pay 50% of the remaining contract, however, each cancellation request is dealt with on a case-by-case basis.

This is viewed on a case-by-case basis. Please contact us.

All servicing is based upon the manufacturers guidelines and servicing schedules. This is in line with ‘fair wear and tear’ guidelines that are set by the BVRLA and is the guidance that leasing brokers and finance companies refer to. Please note, manufacturers guidelines and schedules do vary per vehicle, so, your new vehicle may have a different schedule to your previous vehicle.

Our network of over 16,000 approved garages across the UK includes both main dealer and local garages. If you have a preferred garage you would like to use, do let us know and we’ll accommodate where possible.

Yes, but only at the time of the vehicle’s service.

Yes, as we have an account with them, simply inform them that you are an Autoserve customer when you arrive. In the rare occasion that any confusion does occur, please explain that you have a Guaranteed Maintenance contract with Autoserve and they will need to call us on 0121 521 3500 for authorisation.

No, the purchase, fitting and removal of winter tyres is not included in your Guaranteed Maintenance contract. If you wish to purchase, fit or remove any winter tyres this is your responsibility, you will not be reimbursed. We only authorise for the purchase/fitting/removal of all weather tyres.

You can use other tyre centres, but the costs won’t be covered by Autoserve, and we won’t handle any claims or issues caused by them. Requests for tyre purchases, repairs, fitting, or removal at any centre, including main dealer will not be authorised. A local Halfords Autocare (formerly National Tyre and Autocare) or Kwik Fit must be used.

Our breakdown partners, such as the AA, will attend to your vehicle as soon as they can. Once we have spoken to our breakdown partner, we will be able to give you an estimated wait time. If the vehicle is within the free breakdown period from the manufacturer, we’ll contact your vehicle manufacturer on your behalf in order for them to provide breakdown assistance for the vehicle. Please note: Our breakdown partners will give priority to those that have broken down in a vulnerable, dangerous or unsafe location over those in a safe location which may alter your wait time. This is managed by our breakdown partner and is beyond our control.

If the vehicle cannot be fixed by the roadside, our breakdown partner will tow your vehicle to a local garage within a 10 mile radius.

Unfortunately, you will not be covered. You will only be covered when driving the vehicle that is registered with Autoserve.

As it is the vehicle that is covered, breakdown assistance will be provided. In the event of an accident, assistance will be provided as long as the driver has a valid insurance certificate against the vehicle registered with Autoserve. We utilise manufacturers breakdown assistance whilst your vehicle is under warranty, then we use our AA cover in the event of a mechanical breakdown with the exception of exclusions e.g. battery related issues, and sidewall damage to tyres.

After your call to our Accident Management partner, they will be able to advise
on an estimated wait time. Our partner will attend to your vehicle as soon as
they can.

If you require a courtesy car after a vehicle accident, our accident management
partner will arrange one for you. If you are involved in a non-fault accident, our accident management partner will provide you with a like-for-like vehicle, subject to availability.

Simply give our incident helpline a call and we’ll be happy to assist as normal.

Yes, you will need to purchase separate motor insurance. This is a legal requirement to drive on UK roads.